Just Therapy Privacy Policy

Your privacy holds great significance for us, and Just Therapy operates based on several foundational principles:

• We exercise care in requesting and collecting personal information from you as part of our service operations.
• We retain personal information only as long as necessary.
• We are committed to complete transparency in the acquiring, the use of, and sharing of your personal information. Below is our Privacy Policy outlining these guiding principles.

Just Therapy is dedicated to delivering top-quality services to you, and this policy outlines our ongoing responsibilities to manage your Personal Information. We strictly follow the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) (the Privacy Act). These principles regulate the manner in which we obtain, employ, unveil, safeguard, and dispose of your Personal Information.

You can obtain a copy of the Australian Privacy Principles from The Office of the Australian Information Commissioner's website at https://www.oaic.gov.au.

What Constitutes Personal Information and Why Do We Collect It?

This Privacy Policy explains how we use your personal information. Personal information denotes data that single you out as an individual. Examples of personal include names, address, email, telephone numbers, or medical information.

Just Therapy will obtain information from you, or your authorised representative. We collect your Personal Information primarily to deliver the best possible services to you.

Upon gathering Personal Information, we will, wherever feasible, clarify to you why we are procuring the information and how we intend to use it.

Sensitive Information

Sensitive information, as outlined in the Privacy Act, encompasses details or viewpoints relating to aspects such as an individual's racial or ethnic background, political stances, membership in a political group, religious or philosophical convictions, association with a trade union or professional body, criminal history, or health data.

We will solely employ sensitive information:

• For the main purpose for which it was obtained.
• For a secondary purpose directly linked to the primary purpose.
• To the extent that we are required or authorised to do so by law.

Third Parties

Whenever practical and reasonable, we will source your Personal Information directly from you. However, in certain instances, third parties might provide us with information. In such scenarios, we will take appropriate steps to ensure you are made aware of the data supplied to us by the third party.

Disclosure of Personal Information

Instances where your Personal Information might be disclosed encompass:

Third parties with your consent for use or disclosure. When lawfully required or authorized. Security of Personal Information

Your Personal Information is stored in a manner that reasonably safeguards it from misuse, loss, and unauthorized access, modification, or disclosure.

Once your Personal Information is no longer necessary for its initial purpose, we will take reasonable steps to erase or permanently de-identify it. However, most Personal Information is, or will be, stored in client records, which we will retain for at least 7 years.

Access to Your Personal Information

You may access, and update the Personal Information we possess about you. Should you wish to access this data, kindly contact us in writing and we will provide the particular information you are requesting.

Ensuring the Quality of Your Personal Information

Maintaining the accuracy of your Personal Information is important to us. We will take reasonable steps to ensure that your Personal Information remains accurate, complete, and up-to-date. Should you discover that the information we have is outdated or incorrect, please inform us at your earliest convenience to facilitate record updates and continue providing high-quality services.

Policy Updates

This Policy is subject to periodic changes and is available on our website.

Queries and Complaints Regarding Our Privacy Policy

Should you have inquiries or complaints about our Privacy Policy, please let us know via the link below: 

Feedback & Complaints